Social tariffs are discounted broadband packages available to households receiving certain means-tested benefits, offering a genuine reduction on standard pricing without requiring you to compromise on having a usable, reliable connection. Despite most major providers now offering one, take-up has historically been lower than the number of people who actually qualify — often simply because people don't realise the option exists or assume it won't apply to them.
1. Who is eligible for a social tariff
Eligibility is generally based on receiving certain means-tested benefits, most commonly Universal Credit, though the specific list of qualifying benefits can vary by provider. If you or anyone in your household receives Universal Credit, Pension Credit, or certain other benefits, it's worth checking directly with providers on this page, since eligibility criteria and the exact discount available can differ between them.
2. How much can you save?
Social tariffs are typically priced noticeably below a provider's standard entry-level package, often without requiring a long contract or credit check in the same way as a standard deal. The exact saving varies by provider and package, so it's worth comparing the social tariff options available against our cheapest broadband deals guide to see the difference for your circumstances.
3. Which providers offer social tariffs
Most major UK broadband providers now offer some form of social tariff, including large national names alongside smaller and full-fibre altnet providers. Availability and specific pricing can vary depending on which network serves your address, so check directly with the providers available where you live, including BT, Sky, Community Fibre and YouFibre, among others.
4. How to apply
Applying for a social tariff generally involves contacting the provider directly and confirming your eligibility, sometimes by providing evidence of the qualifying benefit. Unlike standard deals, social tariffs typically aren't available to switch into automatically through a standard sign-up journey, so it's worth calling or checking the provider's dedicated social tariff page directly.
5. Switching to a social tariff mid-contract
If you're currently in a standard contract and become eligible for a social tariff, many providers will allow you to move onto the discounted rate without an early exit fee, since Ofcom has encouraged providers to make switching to a social tariff as straightforward as possible. It's worth contacting your existing provider directly to ask, rather than assuming you need to wait until your current contract ends.
6. Frequently asked questions
Do I need to pass a credit check for a social tariff?
Requirements vary by provider, but social tariffs are generally designed to be more accessible than standard deals, so credit checks are often less strict or not required at all. Check the specific terms with your chosen provider.
Can I switch to a social tariff if I'm already in a standard contract?
In many cases yes, without paying an early exit fee, since providers are generally encouraged to make this transition simple for eligible customers. Contact your current provider directly to ask about switching.
Are social tariff speeds slower than standard packages?
Not necessarily — many social tariffs offer speeds broadly comparable to a provider's standard entry-level package, though it's worth checking the specific speed on offer rather than assuming it matches every standard tier.
How do I prove I'm eligible for a social tariff?
Providers typically ask for evidence of your qualifying benefit, such as a benefits award letter or online confirmation from the relevant government department. Check the specific requirements with the provider you're applying to.
7. Conclusion
If you or someone in your household receives a qualifying benefit, a social tariff can offer a genuine, meaningful saving on broadband without requiring you to go without a reliable connection. Compare the providers on this page directly, and don't assume you need to wait until a current contract ends before switching onto one.
