How to cancel NOW Broadband
If you want to cancel NOW Broadband, you need to contact NOW directly and give formal notice. NOW does not let you end broadband through your online account alone — you will need to speak to an adviser by phone or live chat, or send a written cancellation request.
The main customer services number is 0330 332 3050. For broadband cancellations specifically, some customers are directed to 0330 0412 473. Have your account number, full name and service address ready before you call.
For a clear paper trail, put your request in writing. Our cancellation letter generator can draft a formal letter or email. Keep a copy and ask NOW to confirm your final bill date and any exit charges in writing.
Cancelling NOW TV and broadband together
Many households take broadband alongside a NOW TV membership, which is why searches for cancel NOW TV broadband are common. Broadband and NOW TV are separate subscriptions, even when you manage them through the same account.
If you only want to leave broadband, say that clearly when you contact NOW. Your NOW TV membership will carry on unless you cancel that too. If you are leaving both, state that you are ending broadband and your NOW TV pass or bundle in the same request so nothing is left running by mistake.
Cancelling TV alone does not end your broadband contract. Each service has its own terms, notice period and any early exit charges.
NOW Broadband notice period
NOW Broadband cancellation usually requires 31 days’ notice. That means your service may stay active for up to a month after you ask to leave, and you may be billed for part of that notice window.
Your exact leave date depends on your contract and when NOW processes the request. Ask the adviser to confirm the date your broadband will stop and the date your final payment is due. If you are switching to another Openreach-based provider, One Touch Switch may coordinate the change, but you should still serve notice to NOW and keep written confirmation.
NOW Broadband early termination fees
If you are still inside a minimum term — typically 12 months on NOW’s saver-style plans — leaving early usually triggers an early termination charge. NOW calculates this from the months left on your contract, your package price, any discount you receive, and deductions for costs NOW no longer has to pay. The final figure is rounded up to the nearest 25p.
Charges vary by package. As a rough guide, published monthly early termination rates have included amounts in the region of £18–£23 for fibre tiers, before multiplying by remaining months. Your actual bill can differ if you had a promotional discount or joined on a no-contract plan.
Use our early termination fee calculator for a ballpark estimate based on your start date, monthly price and notice period. Treat it as a guide only — NOW will confirm the binding amount.
If the fee is high, compare whether waiting until your contract ends is cheaper than switching now. In some cases, a lower monthly price elsewhere still saves money even after paying to leave early.
Switching from NOW Broadband to another provider
NOW Broadband runs over the Openreach network, so many switches are straightforward. Once you have picked a new deal, order with your chosen provider and give NOW the required notice. Popular alternatives include BT broadband deals, TalkTalk broadband deals, Plusnet broadband deals and Vodafone broadband deals.
If you need cable speeds and your address is served, Virgin Media broadband deals are another option — though Virgin is not on One Touch Switch, so you must cancel NOW and arrange Virgin separately.
Before you commit, run your postcode through our broadband postcode checker to see which networks and speeds are available at your address. Then compare broadband deals side by side on price, contract length and average monthly cost.
If you want maximum flexibility after leaving, no contract broadband deals let you switch again without another long tie-in. For the lowest ongoing bills, cheapest broadband deals are worth checking once you are out of contract.
Useful guides if you are weighing up a move from other budget providers: how to cancel TalkTalk, how to cancel BT Broadband and how to cancel Plusnet.
When you will not pay a cancellation fee
You should not face an early termination charge if:
- Your minimum term has ended and you are out of contract
- You cancel within the 14-day cooling-off period after signing up
- You took a rolling no-contract broadband option — though an upfront activation fee may still apply
- NOW makes a contractual change you are entitled to reject, such as certain price rises, and you cancel within the window set out in your terms
- Your broadband does not deliver the speeds promised under Ofcom’s code of practice, and NOW cannot fix the problem after a reasonable chance to do so
If you think one of these applies, say so when you contact NOW and ask for written confirmation that no early exit fee is due.
Returning your NOW Hub
When broadband ends, NOW normally expects its NOW Hub router back. You should receive instructions on how and when to return it. Keep proof of postage if you send it by post.
Failure to return equipment can lead to a non-return charge on top of any early termination fee. Ask NOW for the deadline and any reference number to include with the parcel.
Checklist before you leave NOW Broadband
Work through these steps before your service ends:
- Confirm your contract end date and whether an early termination charge applies
- Give 31 days’ notice and get your final broadband date in writing
- Estimate exit costs with the early termination fee calculator, then confirm the figure with NOW
- Compare replacement deals at your postcode before you order elsewhere
- Cancel NOW TV separately if you no longer want it
- Return the NOW Hub by the date NOW gives you
- Check your final bill for any outstanding equipment or call charges
NOW Broadband suits many households on a budget, but once a deal expires or service no longer fits, leaving is straightforward if you follow the notice rules and compare what else is available. Use the tools on this page to estimate costs, generate your cancellation letter, and find a better broadband package with another provider.
