How to cancel my EE contract
If you want to cancel my EE contract and move to another network, the process is straightforward once you know which route you are taking. Most people who are still in a minimum term need a PAC code to keep their mobile number. If you are happy to lose the number, you can request a STAC instead.
EE is one of the UK's largest mobile networks, so EE contract cancellation follows the standard Ofcom switching rules that apply to all UK providers. You do not need to call EE to leave in most cases — a text message is enough to start the process.
EE contract cancellation: keeping your number
To leave EE and take your number with you, text PAC to 65075 from your EE mobile. EE will reply with a Porting Authorisation Code. The code is valid for 30 days.
Give the PAC to your new provider when you sign up for a SIM only deal. Your new network handles the switch and tells you the date your number will move across. On that day, your EE SIM stops working and your new one takes over.
You can use our PAC & STAC code generator if you want a quick reminder of the text and number to use.
What the PAC text reply includes
EE's reply typically confirms:
- Your PAC code (nine characters)
- The date your EE service will end if you complete the switch
- Any EE cancellation charge or early termination fee that may apply
Read the message carefully before you hand the PAC to a new provider. Once the port is in progress, reversing it is difficult.
How to terminate your EE contract without keeping your number
If you do not need your mobile number, text STAC to 75075 from your EE phone. EE sends a Service Termination Authorisation Code. Give this to your new provider if you are switching, or use it to confirm you want the line closed.
This is the right option if you are moving abroad, using a work phone instead, or simply do not care about keeping the same number.
EE cancellation charges and early exit fees
An EE cancellation charge applies when you leave before your minimum contract term ends. EE calculates the fee based on the months remaining on your contract. The exact figure depends on your plan type, any device payments still outstanding, and when you request to leave.
To check what you might owe:
- Open the My EE app and look at your contract end date and any device plan balance
- Call 150 from your EE mobile (or check ee.co.uk/help) and ask for a final settlement figure
- Review your latest bill for any device or add-on charges
If you are out of contract, you should not face an early termination fee — though you may still owe for the current billing month or any handset payments that have not cleared.
Pay any outstanding balance after you leave. EE may chase unpaid EE cancellation charges through normal debt collection routes if a final bill is not settled.
What happens at the end of your EE contract
Reaching the end of EE contract is the cheapest time to leave. Once your minimum term has finished, you can switch without an early exit fee. Your monthly price may also have risen during the contract, so comparing alternatives often saves money even if EE does not charge you to go.
At the end of EE contract, you have three main options:
- Switch to another network — request a PAC and move to a cheaper SIM only deal
- Stay on EE as a rolling contract — your service continues month to month until you actively cancel or switch
- Upgrade or change plan with EE — only worth considering if EE's new offer genuinely beats what is available elsewhere
If your contract has ended and you have not switched or re-contracted, you are free to leave at any time. Text PAC to 65075 and compare 30-day SIM only deals from other networks — many have no long tie-in.
How to end my EE contract step by step
Whether you are mid-contract or at the end of EE contract, the practical steps are similar:
- Check your contract status — note your end date and any device balance in the My EE app
- Compare alternatives — look at SIM only deals from other networks before you commit to leaving
- Request your PAC or STAC — text PAC to 65075 (keep number) or STAC to 75075 (drop number)
- Choose a new provider — sign up and give them your PAC within 30 days
- Settle your final EE bill — including any EE cancellation charge if you left early
- Cancel any add-ons — insurance, Apple Music, or other subscriptions billed through EE may need separate cancellation
If you prefer written confirmation, use our cancellation letter generator to draft a formal notice. This is useful if you are also cancelling an EE broadband or TV package held under the same account name, or if you want a paper trail.
Switching from EE to another UK network
Once you have your PAC, you can move to any UK mobile network. Popular alternatives include:
| Network | Cancel guide | SIM only deals |
|---|---|---|
| O2 | How to cancel O2 | O2 SIM only deals |
| Three | How to cancel Three | Three SIM only deals |
| Vodafone | How to cancel Vodafone | Vodafone SIM only deals |
| iD Mobile | How to cancel iD Mobile | iD Mobile SIM only deals |
| Tesco Mobile | How to cancel Tesco Mobile | Tesco Mobile SIM only deals |
| giffgaff | How to cancel giffgaff | giffgaff SIM only deals |
| Smarty | How to cancel Smarty | Smarty SIM only deals |
MVNOs such as giffgaff and Smarty run on the same underlying networks as the major brands but often cost less. A 30-day rolling SIM gives you flexibility if you want to try a new network without another long contract.
For a broader overview of leaving any UK provider, see our cancel and switch hub.
Contacting EE about contract cancellation
You can manage most of the leave process by text, but EE customer service is available if you need help:
- From your EE mobile: dial 150
- Online: visit ee.co.uk/help for live chat and account management
- My EE app: check contract dates, balances, and billing
EE's retention team may contact you after you request a PAC. They might offer a discounted deal to stay. Compare any offer against SIM only deals from other providers before accepting — a retention discount is only worthwhile if it genuinely beats switching.
Cancelling EE add-ons and linked services
EE contract cancellation for your mobile plan does not automatically cancel everything on your account. Check separately for:
- Device plans — handset or tablet payments may continue until the balance is cleared
- EE Broadband or EE TV — these are separate products with their own cancellation process
- Third-party subscriptions — streaming, insurance, or other add-ons billed through EE
- Apple Watch or tablet plans — linked lines may need their own PAC or STAC
If you only want to cancel your phone line, make that clear when you speak to EE. Requesting a PAC for your mobile number does not close broadband or TV services on the same account.
Common questions about leaving EE
Can I cancel EE online?
You can start the process online through My EE or by texting PAC/STAC. Full online cancellation without any contact is not always available for every account type.
How long does EE give me to use my PAC?
PAC codes are valid for 30 days from issue. If it expires, text PAC to 65075 again for a new one.
Will I lose service before my new SIM arrives?
Your EE line stays active until the port completes. Time your new SIM delivery so you are not without a working phone.
Do I need to give 30 days' notice?
EE's typical notice period is 30 days, but the PAC/STAC process handles the timing when you switch to another network. Your final bill may include part of a month depending on when the port completes.
What if I just want to end my EE contract and not switch?
If you are out of contract and do not need the number, contact EE on 150 or via the app to close the line. If you are still in contract, leaving without switching to another network may still trigger an early exit fee.
