Tulo Energy Review: Is This New Supplier the Right Choice for Your Home?
The UK energy market is constantly evolving, with new suppliers emerging to challenge the established giants. One such name gaining attention is Tulo Energy. Promising competitive pricing, a straightforward digital experience, and a customer-focused approach, Tulo aims to simplify how we manage our gas and electricity.
But does it deliver on these promises? In this comprehensive review, we will explore everything you need to know about Tulo Energy, from its tariff structures and pricing to its customer service reputation and environmental credentials.
1. Who Are Tulo Energy?
Tulo Energy is a newer, independent energy supplier operating across England, Scotland, and Wales. They function under the legal trading name Square1 Energy Limited and hold the necessary gas and electricity supply licences from the UK's energy regulator, Ofgem.
This confirms their legitimacy and means they must adhere to the strict rules governing the industry. Furthermore, Tulo Energy is registered with the Energy Ombudsman, providing customers with a crucial, independent route for escalating complaints if they cannot be resolved directly. This offers an essential layer of consumer protection and peace of mind.
2. An In-depth Look at Tulo Energy Tariffs
Tulo focuses on providing simple and transparent tariff options to suit different household needs. Their main offerings typically fall into two categories: fixed-rate and variable-rate tariffs.
Fixed-Rate Tariffs
For households that prioritise budget certainty, Tulo offers fixed-term tariffs. These plans lock in your unit price for electricity and gas for a set period, usually 12 months. This protects you from wholesale market price hikes during the contract term, making it easier to forecast your annual energy spending.
It is important to note that these tariffs often come with an exit fee, typically around £60 per fuel, if you decide to leave before the contract ends. This is a standard practice that compensates the supplier for purchasing your energy in advance.
Variable-Rate Tariffs
If you prefer flexibility over a long-term commitment, Tulo’s variable tariffs could be a suitable option. The most prominent is the 'Vari-One' tariff. With this plan, your unit rates can rise or fall in line with wholesale energy market fluctuations.
While this means you could benefit from lower bills if market prices drop, you are also exposed to potential price increases. However, these tariffs are protected by the Ofgem energy price cap, which limits the maximum rate suppliers can charge. A key advantage is that variable tariffs generally do not have exit fees, allowing you to switch to a different deal or supplier at any time.
Here is a summary of the typical tariff types you might find:
| Tariff Type | Best For | Exit Fees | Price Stability |
|---|---|---|---|
| Fixed-Rate (e.g., 12 months) | Customers seeking predictable bills and protection from price rises. | Usually apply | High (for the duration of the contract) |
| Variable-Rate (e.g., Vari-One) | Customers wanting flexibility and the potential to benefit from falling prices. | Typically none | Low (prices can change) |
3. How Competitive Are Tulo Energy's Prices?
For many, the bottom line is cost. To assess Tulo's competitiveness, we can compare their typical offers against the Ofgem price cap, which reflects the average price for a standard variable tariff.
Based on estimates for a medium-usage household, Tulo’s tariffs have often been priced favourably.
Example Price Comparison (Illustrative Only)
| Tariff | Estimated Annual Cost | Comparison vs. Ofgem Price Cap |
|---|---|---|
| Tulo Fixed 12-Month Tariff | £1,620 | £154 cheaper |
| Tulo Vari-One Tariff | £1,665 | £109 cheaper |
| Ofgem Price Cap (SVT) | £1,774 | Baseline |
Note: These figures are for illustrative purposes and will vary based on your location, usage, and the time of comparison. Always get a personalised quote for an accurate price.
As the table shows, both Tulo’s fixed and variable options can offer significant savings compared to sitting on a price-capped standard tariff. This aggressive pricing strategy is a key part of their appeal as a challenger brand.
4. The Digital Experience: Website and Mobile App
Tulo Energy positions itself as a digital-first supplier, encouraging customers to manage their accounts online or through their mobile app. The online portal allows you to perform essential tasks such as submitting meter readings, viewing bills and statements, and managing payments.
The Tulo Energy app is available on both the Apple App Store and Google Play Store. While it covers core functionalities, user feedback appears mixed. Some customers find it convenient for basic account management, but others have reported occasional technical issues, such as login problems or difficulties submitting meter readings. In most cases, these issues can be resolved by using the main website instead.
5. Customer Service and Support
Feedback on Tulo’s customer service is generally positive. According to their Trustpilot page, many customers praise the quick and easy switching process, clear communication, and helpfulness of the support agents. As of late 2025, they hold a strong 'Excellent' rating on the platform.
Commonly praised aspects include:
- A fast and seamless switching experience.
- Transparent pricing with no unexpected charges.
- Responsive and friendly support staff via phone and email.
However, some negative feedback points towards the aforementioned app usability issues and occasional delays in communication during peak times.
You can contact Tulo Energy through the following channels:
- Email: help@tulo.energy
- Phone: 0333 0165 542 (Monday - Friday, 9:00 am - 5:00 pm)
- Web Chat: Available via their website during office hours.
6. How Green Is Tulo Energy?
In an era of increasing climate awareness, a supplier's environmental impact is a major consideration for many. While some marketing materials may suggest a focus on sustainability, Tulo Energy’s official fuel mix disclosure tells a different story.
Here is a breakdown of their electricity sources for 2023-2024 compared to the UK average:
| Fuel Source | Tulo Energy (%) | UK Average (%) |
|---|---|---|
| Renewables | 0.2% | ~41% |
| Natural Gas | 67.9% | ~37% |
| Coal | 14.7% | ~1.8% |
| Nuclear | 10.6% | ~14% |
| Other | 6.6% | ~6% |
The data clearly shows that Tulo's electricity is overwhelmingly generated from fossil fuels, particularly natural gas and coal, with a renewable component that is negligible compared to the national average. At present, they do not offer specific "green" or 100% renewable electricity tariffs.
For environmentally conscious consumers, this is a significant drawback. If supporting renewable energy is a priority, you would be better served by suppliers with stronger green credentials.
7. Our Verdict: Should You Switch to Tulo Energy?
Tulo Energy presents a compelling case for a specific type of customer. If your primary motivation for switching is to secure a competitively priced dual-fuel tariff and you are comfortable managing your account online, Tulo is an excellent contender. Their pricing often undercuts the Ofgem price cap, their switching process is praised for its efficiency, and their customer support is generally well-regarded.
However, the supplier may be less suitable for others. Those who prioritise renewable energy will find Tulo’s reliance on fossil fuels a major disqualifier. Similarly, customers who prefer a polished, feature-rich mobile app experience may encounter some frustration.
Pros and Cons of Tulo Energy
Pros:
- Highly competitive pricing that often beats the price cap.
- Transparent tariff structures with clear terms.
- Simple and efficient online switching process.
- Strong positive customer feedback on Trustpilot.
- Regulated by Ofgem and part of the Energy Ombudsman scheme.
Cons:
- Extremely low level of renewable energy in its fuel mix.
- The mobile app has received mixed reviews with some usability complaints.
- As a smaller supplier, it lacks the brand recognition or additional perks of larger companies.
- Exit fees apply to their fixed-rate deals.
Ultimately, Tulo Energy is a solid, no-frills choice for the cost-conscious consumer. Before making a decision, we recommend getting a direct quote from their website to see how their prices stack up for your specific home and usage.
