Is Good Energy the Right Choice For You? A Comprehensive UK Supplier Review

In an increasingly crowded energy market, choosing a supplier can feel overwhelming. For UK households looking to reduce their carbon footprint, the decision often comes down to one key question: which provider is genuinely committed to a sustainable future? Good Energy has positioned itself as a pioneer in this space for over two decades.

Established in 1999, their mission has always been to empower homes and businesses to tackle climate change by providing truly renewable energy. This guide offers a deep dive into what makes Good Energy unique, from its innovative tariffs and exceptional environmental credentials to its customer service and position within the UK energy landscape. We will explore everything you need to know to decide if they are the right fit for your home.

1. The Good Energy Philosophy: Powering a Greener Britain

Unlike many suppliers who offer 'green' tariffs as an option, Good Energy's entire operation is built around sustainability. Their core commitment is to provide 100% renewable electricity. This isn't just an accounting exercise; they source their power directly from a vast network of over 1,600 independent generators across the United Kingdom. This diverse portfolio includes power from solar parks, wind turbines, and hydroelectric stations, ensuring that for every unit of electricity a customer uses, an equivalent unit of clean energy is put back into the National Grid.

Their green credentials also extend to their gas supply. Good Energy offers a carbon-neutral gas product. A portion of this—typically around 10%—is renewable biogas, generated from the decomposition of organic matter. To account for the remainder, the company invests in certified carbon-offsetting projects around the globe. These initiatives focus on improving access to clean energy and reducing emissions, effectively neutralising the carbon impact of their customers' gas consumption.

2. Exploring Good Energy's Tariff Structure

Good Energy maintains a streamlined and straightforward approach to its energy plans. Rather than a complex array of fixed-term deals, they focus on a few core tariffs designed to meet specific customer needs.

Standard Variable Tariff (SVT)

This is the primary electricity tariff for most customers. It provides 100% renewable electricity on a variable rate, meaning the price per unit can fluctuate in line with wholesale energy costs. A crucial point to understand is that Good Energy holds a permanent exemption from the energy price cap set by Ofgem. This exemption is granted to suppliers who demonstrate an exceptional commitment to renewable generation. It means their SVT can sometimes be priced higher than the national cap, reflecting the cost of sourcing genuinely green energy. Customers on this tariff have actively chosen a provider whose ethos aligns with their own environmental values.

Smart EV Tariff

Tailored for electric vehicle owners, this innovative tariff is designed to make home charging both greener and more economical. It requires a smart meter and offers a significantly reduced electricity rate during a five-hour off-peak window, typically between midnight and 5 am. This allows EV drivers to recharge their vehicles overnight using 100% renewable electricity at a fraction of the standard cost, promoting sustainable transport.

Solar Savings Export Tariff

For households that have invested in solar panels, Good Energy provides an export tariff that allows them to monetise their surplus energy. If your solar installation generates more electricity than your home is using, this plan enables you to sell that excess power back to the grid. This not only reduces your own energy bills but also contributes to the UK's overall renewable energy capacity. A smart meter is required to accurately measure the exported electricity.

A Note on Exit Fees

A significant advantage of Good Energy's tariff structure is the absence of exit fees. Because they do not lock customers into fixed-term contracts, you are free to switch away at any time without incurring a financial penalty, offering complete flexibility.

3. Unpacking Good Energy's Environmental Credentials

To truly understand a green supplier's impact, it's essential to look at their fuel mix data. This shows precisely where their energy comes from compared to the national average. Good Energy's commitment to renewables is starkly clear from the figures.

This dedication to clean energy has earned the company external recognition. Their tariffs have achieved a Gold Standard Green Accreditation from Uswitch, a scheme designed to help consumers identify suppliers with the highest environmental standards.

4. Customer Support and Account Management

Good Energy consistently receives high praise for its customer service. As of mid-2025, the company holds an impressive 4.8-star rating on TrustPilot from more than 13,000 reviews, with many customers highlighting the helpfulness and professionalism of their support team.

If you need to get in touch, the company encourages customers to first use the extensive online help and support sections on their website. For more specific enquiries, you can reach them via:

• Home Energy Queries:
  • Phone: 0345 034 2400 (Monday-Friday, 9 am-5 pm)
  • Email: hello@goodenergy.co.uk
• Solar Panel & Heat Pump Queries:
  • Phone: 0333 016 4500 (Monday-Friday, 9 am-5 pm)
  • Email: works@goodenergy.co.uk

For day-to-day account management, the Good Energy app provides a convenient solution. It allows customers to submit meter readings, view statements, pay bills, and access frequently asked questions directly from their smartphone.

5. Home Energy Efficiency Solutions

Beyond supplying power, Good Energy is active in helping customers make their homes more efficient. They offer a range of products and services, including:

• Solar Panels and Battery Storage: Through an installer that is part of the wider Good Energy group, customers can get expert advice and installation for home solar systems.
• Heat Pumps: The company offers air source heat pump installations, although this service is currently focused predominantly on the south-west of England.
• Boiler Servicing: A practical service to ensure traditional heating systems are running safely and efficiently.

6. The Final Verdict: Is Good Energy for You?

Good Energy is more than just an energy supplier; it's a company with a clear and unwavering environmental mission. Its simple tariff structure, outstanding green credentials, and highly-rated customer service make it a compelling choice.

It is best suited for consumers who:

• Prioritise 100% renewable electricity sourced from UK generators.
• Are willing to potentially pay a premium for a genuinely green product, understanding the price cap exemption.
• Own an electric vehicle or solar panels and want to maximise their investment with a specialised tariff.
• Value transparent and flexible contracts with no exit fees.

While their prices may not always be the cheapest on the market due to the price cap exemption, customers are paying for a proven commitment to a sustainable future. If your primary driver for choosing an energy supplier is to make a tangible, positive impact on the environment, Good Energy stands out as one of the UK's most dedicated and authentic green energy providers.