The Deadline Is Getting Closer
The old Public Switched Telephone Network is being retired across the UK by January 2027. BT says more than 95% of its customers have already moved to digital landlines, but it is now focusing on the remaining minority with less than six months left. The company has spent three years running events, ads and charity work to spread the word.
New Tactics to Reach Non-Responders
BT has begun rolling out a wider trial after a smaller test worked well. In that test it temporarily paused broadband for a small group of customers who had ignored repeated letters, emails, texts and calls over two years. Landline service stayed on and customers received advance notice. More than 80% then got in touch and completed their switch. The approach is now being expanded to all remaining non-responders, with clear warnings and support offered throughout.
Extra Help for Those Who Need It
Some households still have telecare systems, health pendants or personal alarms connected to their landline. BT says it is working with local authorities, charities and telecare providers under the PSTN Charter of Commitments. Free in-home engineer visits and backup power solutions are available for customers who need them.
What Customers Should Do Next
Anyone contacted by BT should read the information sent by post or email and respond if asked. Those with extra equipment attached to the line need to check it will keep working. Appointments with Openreach should be confirmed. More details are on BT's site or by calling 0330 1234 150. If you want to compare your current broadband and landline options while the switch happens, see our broadband guides.
